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Blazer Bear is a trademarked and registered company from 2011. Blazer Bear refers to the owners of the website and the business address is The Gables, Etherington Hill, Speldhurst, Kent TN3 0TN
1. Use of website
i. Our website is available to all without the need to register your details
ii. However although it is permitted to print or download material for personal viewing and research and to help demonstrate what we do and the service we provide for you, family and friends it is not permitted to republish on or off line without our permission.
iii. The intellectual property is owned by our licensors and ourselves. No part of the website whether photography or material of any description can be reproduced, modified, distributed or displayed without our permission
iv. All patterns used were created by Blazer Bear and are the property of Blazer Bear for the sole use of Blazer Bear. Any attempt to copy them is forbidden.
i. Payment is required before we begin making your keepsake. Payment can either be made at the point of sale on our on line shop via PayPal, or BACS or cheque when products are purchased via phone or e-mail.
ii. If purchased on line you will receive an order confirmation number and confirmation e-mail. Please ensure the details of the order and address are correct as this is your responsibility
iii. Please refer to the information regarding the number of items required for each keepsake.
iv. You will receive an order number and address to send them. Please state your reference number when sending your items.
v. All orders will be dispatched according to the stipulated timeframe but only once payment has been received.
vi. If your keepsake is required for a specific date it is your responsibility to make this clear to us in writing via email or clearly written on the outside of your packaging.
vii. We cannot guarantee special requests but will always try our hardest to meet customers’ needs. In the unlikely event that a time frame is agreed but not honoured we will refund your money if you do not wish to wait for an alternative delivery date.
viii. If you are at all unsure about the number of items or quality of clothing you wish to use please contact us prior to sending to discuss.
ix. We cannot be responsible for any lost items that you send to us
x. Occasionally there may be small price changes which will be indicated on the website. However if this changes before we receive your items the price paid will be honoured for 6 months after payment.
i. We use Royal Mail to send you your keepsake and they should arrive within 2 days of postage. If you require a signature this can be added at point of sale for £1.00.
ii. We can request for your package to be left in a safe place but we cannot take responsibility for loss or damage once left.
4. Returns and Refunds
i. We pride ourselves on the quality of our product but if any item arrives damaged or is not the product you requested you must inform us within 7 days of receipt of your keepsake.
ii. Where the fault is ours we will arrange collection and free postage to amend any problems. If this is not possible we will refund you in full.
iii. We are experienced in designing and using the materials you send us and take great care to create a wonderful keepsake for you. However please ensure that if you have any specific requests you let us know in writing with your garments, or via email quoting your reference number.
iv. All keepsakes are personal and unique as they are made from your special clothing. Therefore no one keepsake is exactly the same. There will be variations due to the type of material used, stretchiness of fabric, age of fabric and patterns. Even the most worn fabrics make up the loveliest keepsakes but we recommend washing all items prior to sending to us. Although we use all the best quality parts of the clothing there can be small areas, which cannot be avoided especially if the material is very worn or very loved adding character and memories.
You can contact us for help with your order at any time.
Landline: 01892 860307
Mobile: 07713682396 / 07876741817
How to send the materials for your Blazer Bear Product.
Blazer Bear, The Gables, Etherington Hill, Speldhurst, Kent TN3 0TN
This address will also be at the bottom of your receipt.
Payment is made at the time of ordering your keepsake through our online shop and via PayPal using your Paypal account or credit card. Once processed via PayPal’s Secure payment system you will receive an order confirmation number from us. Please include this with the parcel you send us with the materials enclosed.
We are always on hand to discuss any design options and to guide you through the process for both group and individual orders.